Acceptance of Trading Terms

By placing an order, the customer is deemed to have read & accepted these terms and conditions.

New Account

If you don’t already have a trade cash account with Cairns Floral Supplies and you are a registered business with a valid ABN, please complete the Business Trade Cash Account form which can be found on the “shop” page. Once submitted please allow up to 2 working days for your application to be processed.

Prices

We reserve the right to alter prices, specifications and terms without notice. 

GST

All prices are subject to a GST of 10%. All prices in the online shop are shown inclusive of GST.  Export orders are exempt from GST.

Payment Method

Retail customers – available payment method – Paypal.

Processing and Delivery of Goods

Online orders will be processed and dispatched within 2 business days. Depending on your location, you will generally receive your goods within 1 to 5 days. We cannot control delays by the shipping companies.

Freight – within Australia

Fixed price national shipping is $15.00 up to 2kg.  The cost of delivery of an order over 2kg in weight will depend on the size, number of items and your location.  Customers will be contacted with a shipping quote.

Freight – international

Fixed price international shipping is AUD$35.00 up to 2kg.  The cost of delivery of an order over 2kg in weight will depend on the size, number of items and your location.  Customers will be contacted with a shipping quote.

Collection of order from store

Customers can choose to collect from our store.

Hire

Terms of hire:

There is no trade or wholesale discount on hire. Hire fee is a flat rate. Customer will need to pick up and return the product to Cairns Floral Supplies. Deposit, if payable, will be refunded when product is returned. Weekend hire – Pick up Friday; return Monday. Weekday hire – return following weekday. A full refund of hire fee will be given if hire is cancelled 7 days prior to booking date. If cancellation occurs less than 7 days then hire fee will be forfeited. Delay in return of product will result in additional hire fee at the flat rate for each day overdue.

Returns

All returns must be made within 7 days from receipt of goods.  No returns will be accepted without prior authorisation from Cairns Floral Supplies. In order to receive a full refund (including shipping costs), goods must be received in good original condition, in good original packaging.

Debt Recovery

All discounts are conditional upon payment being received within the trading terms of customer’s respective accounts.  Should the need arise to use the services of a debt recovery agency the customer will pay all costs, including legal action, associated with the recovery of outstanding monies.

Ownership of Goods

Ownership of goods Title (both legal and equitable) in all goods supplied by Cairns Floral Supplies shall remain vested in Cairns Floral Supplies and shall not pass to the customer until all monies owing by the customer to Cairns Floral Supplies on any account whatsoever have been paid in full. Notwithstanding the foregoing, risk in the goods shall pass to the customer on delivery.

Australian Business Number

ABN 37 384 399 628