Are you open on the public?
Do you have a minimum order?
Can I visit the store?
Yes, all customers are welcome to visit our store during business hours.
Shop 21, 223 Hartley Street, Portsmith, Queensland, 4870
Monday – Friday 8.30am – 12.00pm
Afternoons and Saturday by appointment
I have placed an online order. Can I amend it?
Please contact us by phone or email as soon as possible to ensure that the order hasn’t already left. We endeavour to dispatch orders within two working days. If your order has already left a new order would need to be placed.
I have received a faulty item.
We do everything possible to supply a quality product although occasionally faults do occur. Please contact us within 24 hours of receiving the order by phone or email to organize a replacement.
I have received an incorrect item in my order.
Please contact us within 24 hours of receiving the order by phone or email so we can organize a return and the correct item will be sent to you as soon as possible.
An item is missing from my order.
Please contact us within 24 hours of receiving the order by phone or email and we will organize the item to be sent to you as soon as possible.
Can I return an item?
We offer a 7 day exchange policy. Items must be returned,at your expense, to our store in as new condition in its original packaging.
How much is delivery?
Fixed price national shipping is $15.00 up to 2kg. The cost of delivery of an order over 2kg in weight will depend on the size, number of items and your location. A shipping quote will be supplied.
Can I pick up from the store?
On checkout, you can choose to collect from our store.
Do you ship internationally?
Fixed price international shipping is AUD$35.00 up to 2kg. The cost of delivery of an order over 2kg in weight will depend on the size, number of items and your location. A shipping quote will be supplied.
I need my order urgently! Do you Express Post?
We can Express Post. Please contact us by phone to place an order. Express Post charges will apply. Delivery times will be in accordance with Australia Post guidelines.
Do you do same day delivery?
Depending on your location, we can arrange same day delivery with a local courier company. Charges will apply.